Privacy Policy

Effective date: 2024
Last updated: 27/09/2025

At IVT Sydney, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, including through our website, mobile services, and in-person consultations.

By using our services, you agree to the collection and use of your personal information as described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when booking appointments, completing medical questionnaires, consenting to treatment, or contacting us. This information may include:

  • Name, date of birth, and contact details (email, phone number, mailing address)

  • Medical history, referrals, consent forms, and related health information

  • Payment and billing information

  • Communication records (emails, phone calls, SMS)

  • Device and usage information through website analytics (IP address, browser type, pages visited)

2. How We Use Your Information

Your information is used solely to:

  • Provide and manage IV therapy services tailored to your health needs

  • Communicate appointment details, treatment information, and follow-ups

  • Maintain accurate medical records as required for safe treatment

  • Process payments and manage bookings

  • Improve our services and website functionality

  • Comply with legal and regulatory obligations

We will never sell your personal data to third parties.

3. Disclosure of Your Information

We may share your personal information with:

  • Healthcare providers or referring physicians when necessary for your treatment

  • Third-party service providers who assist with appointment scheduling, payment processing, IT services, or marketing (all under strict confidentiality agreements)

  • Legal authorities if required by law or to protect our rights

  • Affiliates or partners only with your explicit consent

4. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure using appropriate physical, technical, and administrative safeguards.

However, no online transmission or electronic storage method is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and keep your login details confidential.

5. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. When no longer needed, your information will be securely deleted or de-identified.

6. Your Rights

You have the right to:

  • Access your personal information we hold

  • Request correction of inaccurate or incomplete information

  • Withdraw consent to use your information (note: this may affect our ability to provide services)

  • Request deletion of your information where permitted by law

  • Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise these rights, please contact us using the details below.

7. Use of Cookies

Our website uses cookies and similar tracking technologies to improve user experience and collect anonymous analytics. You can manage cookie preferences via your browser settings. Disabling cookies may limit some website functions.

8. Links to Other Websites

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on this page with a revised effective date.

Please review this page regularly to stay informed.

10. Contact Us

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:

IVT Sydney
Email: ivtsydney@hotmail.com
Phone: 0431 767 214